Position: LOAN COORDINATOR
GENERAL SUMMARY:
Coordinate and Process Federal and Private student loans for undergraduate and graduate students.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Manage end-to-end student loan processing—from daily report imports, loan document management, loan certification, and scheduled disbursements.
- Proactively notify students and parents of outstanding loan documents
- Ensure strict compliance with Title IV and institutional policies; maintain accurate records and audit-ready documentation
- Provide Entrance/Exit Counseling to support borrower understanding of rights, responsibilities, and repayment options
- Serve as Floor Leader to coordinate workflow, support coverage, and elevate customer service standards
- Coach and cross-train team members; contribute to process improvements, and a positive team culture
- Stay current through Federal Student Aid training, NASFAA training, and state trainings; implement regulatory and best-practice updates
- Perform other duties as assigned.
EDUCATION AND EXPERIENCE QUALIFICATIONS:
- Excellent customer service skills.
- Excellent oral and written communication and organizational skills.
- Must be able to perform in a fast-paced environment and be multi-task.
- Must be detail oriented.
- Must be able to de‑escalate challenging interactions with students and parents while maintaining professionalism
PHYSICAL REQUIREMENTS:
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Must be able to sit for long periods of time.
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Must be able to speak in a clear voice.
OTHER INFORMATION AND ATTRIBUTES:
Review of applications will begin immediately and continue until the position is filled. Click below to apply and contact our Human Resource's department if you have further questions or concerns HR@centralmethodist.edu or 660-248-6899.
CMU Employees provide collegial, collaborative contributions to their areas and the University as a whole. They should stimulate a harmonious, productive and inviting work environment that is customer service oriented. Each must maintain a commitment to the mission and purposes of CMU. Central Methodist University is an Equal Opportunity Employer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities associated with it. CMU management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
